THE INS & OUTS OF “RIDE-HAILING” SERVICES — UBER & LYFT

It can be tough to get around town when the weather is harsh, it gets dark too early or you’re not so confident about the route to your destination. You’re not alone. Plenty of people in your shoes are taking advantage of the technology behind “ride-hailing,” an industry of digital cab services led by brands like Uber and Lyft. Odds are, you’ve heard of at least one of these companies – and hopefully, you’ve had the chance to use one! If not, you’re still not alone. Ride-hailing is not just for Millennials – more and more seniors are using Uber and Lyft to ensure that they make it to their doctor’s appointments on time, get their weekly grocery shopping done or even get dropped off and picked up from family functions. The best part—you don’t even need to carry cash. All transactions, including tips, are handled through the app or website with a credit card.

In 2017, the Community Transportation Association estimated that 26 million older Americans rely on others for transportation. But when you’ve got people to see and places to be on your own time, you might consider using Uber or Lyft, depending on which is most available around your location. In order to be a driver for both services, one must pass an interview, have a valid background check from the police and possess a newer four-door car – All equivalent requirements for taxi drivers. By using the mobile apps or websites to order a ride from doorstep to doorstep through either company, you’re able to see a photo of your driver and a visual description of their vehicle. You can contact the driver before and after the ride and also track their routes in real time. From the city to the suburbs, the ride-hailing business is booming, and seniors are cashing in on the benefits.

Here’s how it works ON A MOBILE SMARTPHONE:

  1. Open your app store or marketplace and search “Uber” or “Lyft” depending on your preference.
  2.  Download the desired app and create an account – you will need to input your credit card information because you will be charged for each ride through the app.
  3. Enter your destination by street number or name of business.
  4. Review estimated fares and select the size of car you’d like to order, based on the number of people in your party.
  5. Double-check your pick-up address.
  6. Confirm by clicking Select Ride and wait for a driver to accept.
  7. Your ride summary screen will show you the name and photo of the driver, their car description and license plate number. It’s always a good idea to confirm your driver’s name when they arrive before getting in the car.
  8.  Add a tip and rate the driver through the app after you’ve been dropped off at your destination.

Here’s how it works ON A COMPUTER:

  1. Go to http://ride.lyft.com
  2. Create an account or enter the phone number associated with your existing account.
  3. You will receive a text with a verification code that you’ll need to type into your browser to log in.
  4. Enter your destination by street number of the name of business.
  5. Review estimated fares and select the size of car you’d like to order, based on the number of people in your party.
  6. Double-check your pick-up address.
  7. Confirm by clicking Select Ride and wait for a driver to accept.
  8. Your ride summary screen will show you the name and photo of the driver, their car description and license plate number. It’s always a good idea to confirm your driver’s name when they arrive before getting in the car.
  9. You will receive text message updates when your driver arrives.

Henry Ford Village residents like to stay connected and up-to-date with community announcements and information by using online resident portals at Henry Ford Village and taking part in technology seminars on campus.

Call us today at 877-669-0728 to learn more about the benefits of joining your local Henry Ford community or schedule a tour to see the campus for yourself here.